Refund Policy

Requesting a Refund

If you encounter any difficulties with your eSIMstop eSIM, you can request a refund by reaching out to our support team. Please contact us via email at support@mail.esimstop.com, or visit our Contact Us page on our website.

When contacting us for a refund, kindly provide the necessary information, including details of the issues faced with your eSIM. Screenshots of your device's technical specifications and setup may be requested to aid in troubleshooting.

Refund Process

Upon receiving your refund request, our support team will initiate the necessary steps to address your concerns. This may involve troubleshooting procedures to resolve the issue.

Please note that in certain cases, an administration fee may be applicable. This fee covers the costs associated with processing your refund request and conducting any required investigations. Consequently, a partial refund may be issued based on the outcome of the assessment.

Eligibility for Refunds

To be eligible for a refund from eSIMstop, the following conditions must be met:

• Refund requests must be submitted within 30 days from the date of purchase, following attempted troubleshooting.
• Customers are required to cooperate with our support team during the troubleshooting process.
• Refunds will not be issued for expired eSIM plans with remaining data.
• Additional services or products acquired for internet connectivity during the eSIM usage period may affect refund eligibility.
• eSIMstop reserves the right to refuse refunds in cases of misuse, fraudulent activity, or violation of terms and conditions.
• Accidental purchases resulting in eSIM installation on devices render the purchase ineligible for a refund.

Device Compatibility

Prior to purchasing a eSIMstop eSIM, please ensure that your device is compatible. Refunds will not be issued for eSIMs installed on incompatible devices.

Carrier Compatibility

Prior to purchasing an eSIMstop eSIM, please note that some local carriers may have limited or no eSIM compatibility in certain regions. We recommend checking with your local carrier about their eSIM support. Refunds will not be issued for eSIMs that are incompatible with local carrier networks, as this is beyond our control.

Alternative Connectivity Solutions

In addition to eSIMstop, alternative eSIM providers like Holafly offer connectivity solutions for international travelers. While considering your options, please review their refund policies and customer feedback to make an informed decision.

Customer Feedback

We value feedback from our customers to continually enhance our services. Please feel free to share your experiences with eSIMstop by leaving a review or rating on our website.

Thank you for choosing eSIMstop for your eSIM needs. We strive to provide exceptional service and support throughout your travel experiences.