🌍 Get 10% Off Your First eSIM Plan
🌍 Get 10% Off Your First eSIM Plan
🌍 Get 10% Off Your First eSIM Plan
🌍 Get 10% Off Your First eSIM Plan
🌍 Use WELCOME10 to Get 10% OFF Your First Purchase
Frequently Asked Questions
Find answers to common questions about our eSIM services. Can't find what you're looking for? Our support team is here to help.
Getting Started
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. It's built directly into your device.
What makes eSIMstop different from other eSIM providers?
eSIMstop stands out with our instant delivery, multi-network coverage, and 24/7 dedicated support. We partner with premium local carriers in each country to ensure you always get the best connection, and our prices are among the most competitive in the market.
How do I check if my device is compatible with eSIM?
Most modern smartphones support eSIM technology. You can check compatibility on our website by entering your device model, or look for eSIM support in your phone's settings. Popular devices like recent iPhones (XS and newer), Samsung Galaxy (S20 and newer), and Google Pixel (3 and newer) are all compatible.
What's the best time to set up my eSIM?
We recommend activating your eSIM after you've landed at your destination. You can use the airport's WiFi or your accommodation's internet connection for a smooth activation process. This ensures your eSIM is properly configured for the local network and ready to use immediately.
How fast is the activation process?
Activation is instant! Once you complete your purchase, you'll receive your QR code immediately. The setup process takes just a few minutes - scan the QR code, follow the simple installation steps, and you're ready to connect.
How do I activate my eSIM?
After purchase, you'll receive a QR code. Go to your phone's settings, select 'Add Cellular Plan' or similar option, and scan the QR code. Follow the on-screen instructions to complete activation.
Coverage & Plans
Can I use eSIMstop in multiple countries?
Yes! We offer both single-country and multi-country plans. Our regional and global plans allow you to use your eSIM across multiple countries without needing to purchase separate plans. The connection switches automatically as you cross borders.
What's the coverage like in less populated areas?
We partner with multiple networks in each country to ensure broad coverage. While service is excellent in urban areas, we also maintain strong connectivity in rural locations through our network partnerships. You can check our detailed coverage maps for specific area information.
What speeds can I expect with eSIMstop?
Our eSIMs connect to 4G/5G networks where available, offering speeds suitable for streaming, video calls, and all your internet needs. Actual speeds vary by location and network conditions, but we always connect you to the strongest available signal.
Do eSIMstop plans include voice calls and SMS?
We offer both data-only plans and plans with voice/SMS capabilities. Data-only plans are perfect for using messaging apps and internet calls, while our voice/SMS plans provide traditional calling capabilities. Check the plan details to see what's included.
Technical Support
What kind of support does eSIMstop provide?
We offer 24/7 customer support through multiple channels including live chat, email, and phone. Our technical team can assist with everything from compatibility checks to activation support and troubleshooting. We also provide detailed setup guides for all major device types.
Can I keep my regular SIM while using an eSIM?
Absolutely! Modern eSIM-enabled devices support dual SIM functionality. Keep your home number active on your physical SIM while using the eSIM for data abroad. This gives you the flexibility to use both services simultaneously.
What if I accidentally remove my eSIM?
No need to worry - you can easily reinstall your eSIM using your original QR code, which is always available in your account dashboard. If you can't find it, our support team is ready to help restore your connection immediately.
How secure are eSIM connections?
Security is our priority. We use industry-standard encryption for all data transmissions, and our eSIMs include built-in security features. Our network partners are carefully selected to ensure they meet international security standards.
Can I share my eSIM connection?
Yes! You can use your device as a mobile hotspot to share your connection with other devices, subject to your plan's data allowance and your device's capabilities. This is perfect for connecting laptops or tablets while traveling.
Billing & Plans
How do I estimate my data needs?
Data usage varies by activity. Light users (email, messaging, maps) typically need 1-2GB weekly, while heavy users (streaming, video calls) might need 5GB or more. We offer flexible plans to match all usage patterns and will help you choose the right plan based on your needs.
What happens if I need more data during my trip?
You can easily purchase additional data through your eSIMstop account at any time. Our top-up options are flexible and activate instantly, ensuring you stay connected without interruption. We'll even send you notifications when you're running low on data.
Can I modify my plan after purchasing?
While the initial plan parameters are fixed upon activation, you can always purchase top-ups or additional plans. For longer stays, we recommend our flexible plans that allow data add-ons without needing to purchase a completely new plan.
What's your refund policy?
While eSIMs are digital products activated upon delivery, we stand behind our service quality. If you experience technical issues before activation, we'll work to resolve them or provide a refund. Contact our support team for assistance.
Do eSIM plans expire?
Yes, each plan has a specific validity period. You can choose plans ranging from a few days to several months. The data and validity period are clearly shown before purchase, and we'll notify you before your plan expires.
Still have questions?
Can't find the answer you're looking for? Our support team is here to assist you.
Contact Support